Privacy Policy
This Privacy Policy describes how level-lemonade-com.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
If you have any questions, need more information about our privacy practices, or would like to make a complaint, please contact us at:
Email: info@level-lemonade.com
Mail: 83-85 Queen Street, Woollahra NSW 2025, Australia
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. This includes:
- Device Information Purpose of Collection: To load the Site accurately and perform analytics to optimize our services.
- Source of Collection: Automatically collected via cookies, log files, web beacons, tags, or pixels.
- Disclosure for Business Purpose: Shared with our processor, Shopify.
- Personal Information Collected: Browser version, IP address, time zone, cookie information, pages viewed, search terms, and interaction details.
- Order Information Purpose of Collection: To fulfill our contract with you, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, and deliver targeted information or advertisements.
- Source of Collection: Collected directly from you.
- Disclosure for Business Purpose: : Shared with Shopify.
- Personal Information Collected: Name, billing address, shipping address, payment information, email address, and phone number.
- Customer Support Information Purpose of Collection: To provide support and assistance.
- Source of Collection: Collected directly from you.
Cookies Necessary for the Functioning of the Store
We use the following cookies to ensure the proper functioning of our store:
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
We also use the following cookies for reporting and analytics:
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services, including:
- Shopify: We use Shopify to power our online store. Learn more about Shopify’s privacy practices here.
- Legal Compliance: We may share your Personal Information to comply with applicable laws, respond to lawful requests, or protect our rights.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications. This includes:
- Google Analytics: To understand how customers use our Site. Learn more about Google’s practices here. You can opt-out here.
- Advertising Partners: We share information about your Site usage and purchases with our advertising partners to deliver relevant ads. You can opt out of targeted advertising through:
- Facebook - Settings
- Google: - Settings
- Bing - Settings
- Digital Advertising Alliance - Opt-out Portal
Using Personal Information
We use your Personal Information to provide services, including processing orders, payments, and keeping you informed about products, services, and offers.
Retention
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, unless you request its deletion.
Your Rights
You have the right to access and correct your Personal Information. You may also request the deletion of your Personal Information, subject to our legal obligations to retain certain data.
Do Not Track
We do not alter our data collection practices in response to “Do Not Track” signals from browsers due to inconsistent industry standards.
Changes
To make a complaint, please contact us as detailed in the "Contact" section. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here.