Refund Policy

1. Introduction

At Level Lemonade, we strive to provide high-quality beverages. Please note that, as per Australian consumer law, we do not offer refunds for change of mind or dissatisfaction.

2. No Refunds
We do not provide refunds for:

  • Change of mind.
  • Unopened or opened products.
  • Any other reasons not covered under Australian Consumer Law.

3. Exceptions
You may be eligible for a refund or replacement if:

  • The product is found to be faulty or damaged upon delivery.
  • You contact us within 30 days of receiving your order with proof of purchase (order number or receipt).

4. How to Request a Replacement

To initiate a replacement for faulty or damaged items, please:

  • Email our customer service team at info@level-lemonade.com with your order number and details of the issue.
  • We will guide you through the process for your replacement.

5. Contact Information

For any questions regarding this policy, please reach out to us at:

  • Email: info@level-lemonade.com

6. Governing Law


This refund policy is governed by the laws of New South Wales, Australia.